Privacy Policy

Effective date: February 28, 2026

Velora (“we,” “us,” or “our”) operates the Velora – Music Player mobile application (the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the App. Please read this policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information Collected Automatically

When you use the App, certain information may be collected automatically, including:

• Device Information: Device model, operating system version, unique device identifiers, language settings, and time zone.
• Usage Data: App launch events, screens visited, feature interactions, session duration, and general usage patterns.
• Crash and Performance Data: Diagnostic information such as crash logs, error reports, and performance metrics to help us identify and fix issues.
• Advertising Data: If you have not purchased the ad-removal option, advertising networks may collect device identifiers (such as IDFA) and general interaction data to serve relevant advertisements.

1.2 Information Stored Locally

The following data is stored exclusively on your device and is never transmitted to our servers:

• Your favorite songs and artists.
• Custom playlists you create.
• Search history and recent searches.
• App preferences and settings.

1.3 Information We Do Not Collect

We do not collect, store, or have access to:

• Your name, email address, phone number, or any personal contact information through the App.
• Your Apple Music library, listening history, or subscription details.
• Your Apple ID credentials or payment information.
• Location data, contacts, photos, or other sensitive device data.

2. How We Use Your Information

We use the information we collect for the following purposes:

• App Improvement: To understand how features are used and prioritize improvements.
• Bug Fixes: To identify, diagnose, and resolve crashes and performance issues.
• Analytics: To measure aggregate usage trends and app health metrics.
• Advertising: To display ads within the free version of the App. You may purchase an ad-removal option to disable all advertising.

We do not use your data for profiling, automated decision-making, or selling to third parties.

3. Third-Party Services

The App integrates with the following third-party services, each governed by their own privacy policies:

3.1 Apple Music and MusicKit

The App uses Apple’s MusicKit framework to enable music playback. When you play a song, requests are sent directly to Apple’s servers. We do not intercept, store, or have access to any data exchanged between your device and Apple Music. Apple’s Privacy Policy governs this data.

3.2 Firebase Analytics and Crashlytics (Google)

We use Firebase Analytics to collect anonymous, aggregate usage statistics and Firebase Crashlytics to collect crash reports. This data does not identify individual users. Google’s Privacy Policy and Firebase Data Processing Terms apply.

3.3 Google AdMob

The free version of the App displays advertisements through Google AdMob. AdMob may collect and use device advertising identifiers and interaction data to serve personalized or contextual ads. You can limit ad personalization through your device’s privacy settings (Settings > Privacy & Security > Tracking). Google’s Advertising Policy applies.

3.4 Apple RSS Feeds

The App retrieves publicly available music chart data from Apple’s RSS feeds. These requests do not include any personal data.

3.5 Apple App Store (In-App Purchases)

In-app purchases (such as ad removal) are processed entirely by Apple through the App Store. We do not collect, process, or store any payment or billing information. Apple’s Privacy Policy governs these transactions.

4. Data Storage and Security

All personal data (favorites, playlists, preferences) is stored locally on your device using standard iOS storage mechanisms (UserDefaults and Realm database). This data is protected by your device’s built-in encryption and security features.

We do not operate backend servers that store user data. Anonymous analytics data is processed by Google Firebase in accordance with their security standards and certifications.

5. Data Retention

Locally stored data persists on your device until you delete it within the App or uninstall the App. Anonymous analytics and crash data retained by Firebase follows Google’s standard data retention policies (typically 14 months for analytics data). We do not retain any personally identifiable information.

6. Your Rights and Choices

You have control over your data in the following ways:

• Local Data: You can delete your favorites, playlists, and search history at any time within the App. Uninstalling the App removes all locally stored data.
• Analytics Opt-Out: You can limit analytics data collection by disabling “Share iPhone Analytics” in your device settings (Settings > Privacy & Security > Analytics & Improvements).
• Ad Tracking: You can limit ad personalization by disabling “Allow Apps to Request to Track” in your device settings (Settings > Privacy & Security > Tracking).
• Remove Ads: You can purchase the ad-removal option to eliminate all advertising and associated data collection by ad networks.
• Apple Music Access: You can revoke the App’s access to Apple Music at any time through your device settings (Settings > Privacy & Security > Media & Apple Music).

7. International Users

The App is available worldwide through the Apple App Store. Anonymous analytics data may be processed by Google in data centers located in the United States or other countries. By using the App, you consent to the transfer and processing of anonymous data as described in this policy.

8. Children’s Privacy

The App is not directed at children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal information through the App, please contact us and we will take steps to delete such information.

9. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information is collected about you.
• Request deletion of your personal information.
• Opt out of the sale of personal information.

We do not sell personal information. Since all user data is stored locally on your device, you have full control to view and delete it at any time. For any requests, please contact us.

10. European Users (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to access your data.
• The right to rectification of inaccurate data.
• The right to erasure (“right to be forgotten”).
• The right to restrict or object to processing.
• The right to data portability.
• The right to lodge a complaint with a supervisory authority.

Our legal basis for processing anonymous analytics data is our legitimate interest in improving the App. For advertising data, we rely on your consent, which you can withdraw at any time through your device’s tracking settings. To exercise any of these rights, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective date” at the top of this page. For material changes, we may provide additional notice through the App. Your continued use of the App after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

• Email: support@velora.app
• Contact form: velora-musicx.web.app/contact

We aim to respond to all inquiries within 5 business days.